Privacy Policy

1. Introduction

FlowSeat Live ("we," "our," or "us") is committed to protecting the privacy of our business partners and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our B2B ticket brokerage services.

By accessing our services or submitting information through our platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.

Business Contact Information

• Company name and business registration details
• Contact name, title, and department
• Business email address and phone number
• Business mailing address
• Tax identification numbers (where required)

Transaction Data

• Order history and purchase records
• Payment information and billing history
• Ticket inventory preferences and buying patterns
• Delivery and fulfillment records

Technical Data

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Referring website addresses

Communication Records

• Email correspondence and support tickets
• Phone call records (where permitted by law)
• Chat transcripts and messaging history

3. How We Use Your Information

We use the information we collect for the following purposes:

• Partnership Applications: To evaluate and process your application to become a FlowSeat Live partner
• Order Fulfillment: To process ticket orders, arrange delivery, and manage your account
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Communication: To send order confirmations, updates, and important service notifications
• Platform Improvement: To analyze usage patterns and improve our services and user experience
• Marketing: To send promotional materials about new inventory, special offers, and industry updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, delivery services, cloud hosting providers, and customer support platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request that we limit the processing of your information

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on:

• The duration of our business relationship
• Legal and regulatory requirements
• Statute of limitations for potential legal claims
• Business operational needs

When information is no longer needed, we securely delete or anonymize it.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@flowseat.live

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.